Delivery / Returns

We want your order to arrive perfectly — whether it’s a balloon setup for a special event or a personalised gift sent straight to someone’s door.

🚚 Balloon Orders

Local Delivery & Setup:
We currently deliver and set up balloon displays across Burnley and the surrounding areas.

- We recommend booking balloon setups at least 2-4 weeks in advance to secure your date.

- Same-day or next-day delivery may be available — please contact us before ordering.

Collection:
Prefer to collect? You can pick up smaller balloon arrangements and helium balloons from our workspace by appointment.

📦 Personalised Gifts

UK-Wide Delivery:
We ship all personalised items (mugs, engraved gifts, prints, etc.) via Royal Mail or a trusted courier service.

- Standard delivery: 2–4 working days

- Express delivery: 1–2 working days

- Free local collection available

All gifts are securely packaged to ensure they arrive in perfect condition.

💰 Delivery Costs

- Local delivery (within 10): From £5

- Extended area delivery: Delivery will be calculated with your quote once we have all the details.

UK postage for gifts: from £3.99

Returns & Refund Policy For Personalised Gifts

Thank you for shopping with us!
Please note that all our gifts are made to order and often personalised, which means we are unable to accept returns or offer refunds unless the item is faulty.

We take great care to ensure every product is made to a high standard. However, if your item arrives damaged or faulty, please contact us within 7 days of receiving your order so we can resolve the issue as quickly as possible.

To report a fault:
Email us at arlothedesignosaur@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging.

Once we have reviewed your message, we may offer a replacement of the faulty item.

Please do not return any items without contacting us first, as unauthorised returns may not be accepted.

Balloon Orders – Deposits, Cancellations & Aftercare Policy

All of our balloon displays and arrangements are made to order and are either collected in person or set up directly at your venue.

Because of the nature of our products, we do not accept returns or offer refunds once the balloons have been collected or installed.

Deposits

A non-refundable deposit is required to secure your booking.
Once your deposit has been paid, it confirms your date and order details and cannot be refunded under any circumstances.

If you need to cancel your booking, please let us know at least 7 days before your event.
Depending on the situation, your deposit may be transferable to another date or display at our discretion.

Cancellations

If a cancellation is made within 7 days of the event, the deposit and any payments made will be non-transferable and non-refundable.
We kindly ask that you notify us as soon as possible if your plans change.

Aftercare

We take great care to ensure all balloons are in perfect condition at the time of collection or setup. Once they leave our care, we cannot be responsible for any damage caused by: