Refund policy

Returns & Refund Policy For Personalised Gifts

Thank you for shopping with us!
Please note that all our gifts are made to order and often personalised, which means we are unable to accept returns or offer refunds unless the item is faulty.

We take great care to ensure every product is made to a high standard. However, if your item arrives damaged or faulty, please contact us within 7 days of receiving your order so we can resolve the issue as quickly as possible.

To report a fault:
Email us at arlothedesignosaur@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging.

Once we have reviewed your message, we may offer a replacement of the faulty item.

Please do not return any items without contacting us first, as unauthorised returns may not be accepted.

Balloon Orders – Deposits, Cancellations & Aftercare Policy

All of our balloon displays and arrangements are made to order and are either collected in person or set up directly at your venue.

Because of the nature of our products, we do not accept returns or offer refunds once the balloons have been collected or installed.

Deposits

A non-refundable deposit is required to secure your booking.
Once your deposit has been paid, it confirms your date and order details and cannot be refunded under any circumstances.

If you need to cancel your booking, please let us know at least 7 days before your event.
Depending on the situation, your deposit may be transferable to another date or display at our discretion.

Cancellations

If a cancellation is made within 7 days of the event, the deposit and any payments made will be non-transferable and non-refundable.
We kindly ask that you notify us as soon as possible if your plans change.

Aftercare

We take great care to ensure all balloons are in perfect condition at the time of collection or setup. Once they leave our care, we cannot be responsible for any damage caused by:

  • Weather conditions (e.g., heat, wind, or rain)

  • Handling or transport after collection

  • Venue conditions (e.g., temperature, sharp objects, etc.)

🎈 We provide aftercare advice to help you keep your balloons looking their best for as long as possible.


If you have any questions after setup, please get in touch — we’re always happy to help!